Frequently Asked Questions
If the product I want is not available, how long will it take to be restocked?
Many of our products are made from scraps. Therefore, we sometimes cannot manufacture the same product. If you need information about an item you have seen on our social media but is not available in the store, we are at your disposal at contacto@detule.com so that we can inform you about its availability or offer you another one as similar as possible.
Will new items be added throughout the season?
Yes. We have new items throughout the year.
You can always stay informed by registering on our website or by following us on our social media.
What payment methods can I use for my purchase?
We offer the following payment methods: 
What is the shipping cost?
The shipping cost will be shown based on the order total and location at checkout, just before the purchase is finalized.
How are shipments handled?
We work with 99 min and other courier services.
Where can I receive my order?
We ship throughout the Mexican Republic.
If you need international shipping, write to us at contacto@detule.com.
How long does it take for the order to arrive?
The delivery time will depend on the type of shipping selected. In general, the delay is between 3 and 5 business days after payment is confirmed. However, if you need faster shipping, write to us at contacto@detule.com.
What is the deadline for making an exchange?
You can request an exchange up to 15 days after the purchase.
What should I do if the product arrives damaged?
Get in touch with us at contacto@detule.com and we will send you a new one.
What if I don't like the product?
If you don't like the product you received, get in touch with us at contacto@detule.com to proceed with generating a return label. The refund for the product will be processed once we have the product back with us.
How do I clean the product?
Our products are easily cleaned with a damp cloth without the need for water or detergent. But if it is truly very dirty, you can leave them for a while in water and neutral detergent. For products with bias tape, we recommend that you rub them with a soft brush dipped in soap and rinse with water. Then, let them dry in the sun.
For any other questions, contact us at contacto@detule.com